The difference between authorized service and independent technical service
| The brand's authorized service | Independent technical service | |
|---|---|---|
| Fault covered by warranty | Authorized service does it | To avoid risking the warranty, contact the authorized service first |
| Periodic maintenance and cleaning | Does it | Does it |
| Refrigerant leaks and gas charging | Does it | Does it |
| Installation, removal, relocation | Does it | Does it |
| Original spare parts | Directly from the brand | Depending on availability |
| Facilities with multiple brands | Separate service for each brand | A single team can look after all units |
Notes by brand
- Arçelik and Beko: Very common home split air conditioners in Türkiye. For warranty work, contact the brand's authorized service network. Maintenance, gas and fault repair as an independent service: Arçelik air conditioner and VRF service.
- Vestel: common home split air conditioners and commercial products: Vestel service.
- Samsung: split, the Wind-Free series and DVM VRF systems: Samsung service.
- Daikin: split, multi and VRV systems; Altherma on the heat pump side: Daikin service.
- Mitsubishi Electric and Mitsubishi Heavy: they are two separate companies; their error codes and spare parts differ: Mitsubishi Electric service, Mitsubishi Heavy service.
- Toshiba, Fujitsu, Hitachi, Panasonic: Japanese brands; split and VRF: Toshiba, Fujitsu, Hitachi, Panasonic.
- Gree, Midea, Haier, Hisense: manufacturers with a wide product range: Gree, Midea, Haier, Hisense.
- LG: YOİ Mühendislik is the authorized service for LG air conditioners, Multi V VRF, Therma V heat pumps and chillers: LG air conditioner authorized service.
For all brands: brands. For the origins of brands and how to choose, see our article air conditioner and VRF brands guide.
What to watch for when looking for a service
Not every listing that appears online as an authorized service under a brand name is necessarily authorized. Check the service list on the brand's own website; if you are going to work with an independent service, ask the company to state clearly that it is independent, and ask to receive the work to be done and the parts in writing. Question list for choosing: 8 questions to ask when choosing a technical service.
Note the error code
Whatever the brand, passing the code shown on the display or flashed by the lights and the unit's model label to service speeds up diagnosis: air conditioner error codes.
Maintenance and repair, whatever the brand
Tell us the brand, model, error code and your address; for maintenance, gas or repair, we will get back to you the same day.
In homes, apartment complexes, offices and hotels with units of several brands, working with a single team and a single maintenance plan saves both time and cost. For an annual plan: annual maintenance contract.
Frequently asked questions
Can an independent service maintain my Arçelik air conditioner?
Independent services also do maintenance, cleaning, gas and repair work outside warranty. For work covered by warranty, you should contact the brand's authorized service.
Does having maintenance done by an independent service void the warranty?
Warranty terms vary by brand. For units still under warranty, check the conditions in the brand's warranty document.
Which brand's authorized service is YOİ?
We are the authorized service for LG air conditioners, Multi V VRF, Therma V heat pumps and chillers. For other brands, we work as an independent technical service.
Can a single maintenance contract be made for units of different brands?
Yes. We take an inventory of all units and combine them into a single maintenance plan.